City of Coral Springs

Business Challenge:
Built on core values of empowered employees and continuous quality improvement, the City of Coral Springs strives to operate as the premier city in Florida in which to live, work and raise a family. The ultimate goal is to maintain a strong economic base to provide premium services that tourists, residents and businesses have come to expect. To meet these goals, the city has determined that it must identify and implement programs that utilize emerging technologies to provide strategic direction for city staff, while saving taxpayer money. The City of Coral Springs understood it needed to increase employee utilization and productivity by updating its training program to a digital platform. It needed a solution that was exceptionally easy to use, had a proven track record of success and third party validation, and would ultimately streamline city operations and save taxpayer money.

The Solution:
The City of Coral Springs chose Intelladon to provide the authoring tools necessary to train employees to anticipate and respond to customers' needs by delivering public services better, faster, and cheaper. The city began its 21st century transformation of its training program in 2004 by developing a pilot course designed to draw interest and appeal from trainees who were previously unfamiliar with e-learning. The city plans to continue to expand the suite of internally-developed courses it will offer to city staff through the Intelladon Advanced Learning Platform (ALP(tm)), including mandatory programs such as sexual harassment awareness training. Future ALP-delivered courses created by the City of Coral Springs may also focus on training designed to proactively prevent neighborhood decline, protect property values and build civic pride by joint beautification projects, enforcing property maintenance requirements and responding promptly to specific neighborhood concerns.

Return on Investment:
Intelladon's solution will save taxpayer money by streamlining the city's training budget-cutting costs previously reserved in the annual budget for instructor-led field-site training (i.e. multiple costs of food, travel, lost staff productivity and utilization for each instructor-led training session). The City of Coral Springs also plans to utilize the Intelladon ALP for formal and mandatory police training-sparing additional costs for ongoing off-site training, travel and overtime charges reserved for public safety training and continuing education. Coral Springs will also benefit from improved staff performance resulting from enhanced retention of information. Unlike current instructor-led sessions the city currently directs (which encounter recurring absences, scheduling conflicts, and requests by employees to re-attend classes); the ALP offers unlimited opportunities for reinforcement and retention of information. Tracking functionality will enable city officials to digitally track results and long-term cost savings.