The UPS Store

Business Challenge:
The UPS Store is the world's largest franchisor of retail shipping, postal and business service centers. Its franchise brands, The UPS Store(r) and Mail Boxes Etc.(r), together comprise more than 5,800 independently owned locations around the world, providing convenient and value-added business services to the small-office/home-office (SOHO) market, corporate "road warriors," and consumers. With a rapid increase in growth post-merger, The UPS Store found itself in search of a high-quality learning system that could quickly and thoroughly train new franchisees. Its existing learning system had proven incapable of delivering the results necessary to achieve the company's objectives within the necessary timeframe.

The Solution:
Intelladon met the challenge for rapid implementation, providing assistance in using existing content from the parent company for a streamlined, efficient and cost-effective roll out. The Intelladon LMS supported a rich library of best-of-breed process and product training to be delivered to franchisees across the country.

Return on Investment:
By providing an on-line training solution, The UPS Store was able to reduce travel and provide a reproducible message that ensured consistency of training. This "just in time" learning system sparked a nearly immediate increase in customer satisfaction.