FAA First Federal Credit Union
Business Challenge:
FAA First Federal Credit Union maintains a 55-year history of serving the FAA and embraces the latest technological innovations to offer the highest level of secure, 24/7 account access services available. Its membership base includes employees of companies, government agencies and organizations serving the U.S. air transportation industry. In addition to its five branches dispersed throughout the nation, FAA First is also a member of the Shared Branching Network, providing customers with access to more than 1,000 branches worldwide. In order to provide accurate services tailored to FAA stakeholders, the company depends heavily on continuing education and credit union training to help its 80-employees understand the specific financial needs of customers in the air transportation industry. However, human resource managers had grown concerned by the rising costs of on-site training. FAA First had to regularly schedule costly instructor-led training sessions which required personnel at regional branches to close their offices and travel to a centralized location for training. The organization desired to save money and increase workforce utilization by introducing a digital training component to their continuing education program. The solution needed to be cost-effective, customizable, and user-friendly.
The Solution:
FAA First Federal Credit Union chose Intelladon Corporation, the national producer of highly interactive and user-friendly course authoring tools, to launch an innovative and adaptable Internet-based learning management system. FAA First is using Intelladon's Brandon Hall award-winning Advanced Learning Platform (ALP) to provide online training to staff in all of its branches throughout the nation. FAA First initially rolled out the Advanced Learning Platform to its 80 employees with a series of courses covering presentation skills leadership skills, technical skills, and Microsoft Office program training (i.e. learning Excel, Access, etc.). The ALP solution enables FAA First to deploy the same consistent and unified training programs offered to employees in its principal offices to staff in its remote branches. This ensures all employees receive the same quality of training in generalized programs such as diversity and sexual harassment training as well as financial services courseware specific to FAA First Federal Credit Union.
Return on Investment:
While FAA First Federal Credit Union still uses instructor-led training, it now has a blended learning program that saves time and money. The company is able to reduce the number of direct training sessions by at least one day-long session per year. The direct cost of a day-long instructor-led training session is $6,000 (combining the costs of instructors and travel logistics). Therefore FAA First projects direct savings of at least $6,000 each coming year. The company also expects to save additional direct costs by using the ALP to deliver the same type of training that would have been provided by additional half-day training sessions (which cost $2,000) and one-person seminars (which typically cost $400 per employee). In addition to saved direct costs, FAA First also looks forward to eliminating additional indirect costs in the form of recovering work-time previously lost to off-site training sessions. |