Administrative and End-User Support
With some talent management solution providers, once your system is deployed, you’re on your own. At Intelladon, we understand that learning and development is an ongoing journey, and we’re there to help you at every step with comprehensive administrative and end-user support services that facilitate seamless operations.
Administrative Support Services
Administrative support helps you manage:
- Configuration, content and curriculum
- Automatic and group enrollments
- Role permissions
- User and group issues
We offer two customizable outsourced services packages:
End-User Support Services
Our end-user support provides the critical resources to ensure user access and help you take
full advantage of your new training, reporting, communication and tracking services.
This managed services package:
- Enables your internal administrators to focus on more strategic issues
- Proactively identifies and resolves concerns that impact performance
- Ensures prompt resolution of user issues, improving satisfaction and increasing
usage
- Decreases internal help desk traffic
- Deliver measurable value that
can be quantified in custom reports
Our user management services include:
- Prompt resolution of access issues such as password and configuration problems
- Help answering user questions
- Support related to course enrollment and registration
- Assistance with course completion issues
Staffed by trained, dedicated support teams, Intelladon helps you make sure your
talent management program is easily accessible to users worldwide.
Contact Intelladon today to find out more.
Other Intelladon Managed Services Offerings