Managed Services
With some talent management solution providers, once your system is deployed, you’re on your own. At Intelladon, we understand that learning and development is an ongoing journey, and we’re there to help you at every step with comprehensive managed services that facilitate seamless e-learning operations.
Seamless Operations
Our user management services include:
- Prompt resolution of access issues such as password and configuration problems
- Help answering user questions
- Support related to course enrollment and registration
- Assistance with course completion issues
Staffed by trained, dedicated support teams, Intelladon helps you make sure your e-learning program is easily accessible to users worldwide.
End-to-End Administration Support
Intelladon provides end-to-end system administration support, helping you manage:
- Configuration, content and curriculum
- Automatic and group enrollments
- Role permissions
- User and group issues
We support an administration system that allows you to set up access for maximum flexibility.
Comprehensive Reporting
We provide comprehensive reporting support to help you apply vital learning and development data, including assistance with system level reports, custom reports and resolution of reporting issues. Speedy responses to reporting challenges ensure you receive the highest possible return on your training investment.
Additional Assistance When You Need It
Intelladon’s managed services also include assistance with communication such as system and user notifications, news article and announcement creation and email template management.
24/7 Hosting Options
By offering comprehensive managed services, Intelladon ensures that you have 24/7 hosting options with fully redundant backup capabilities as well as a wide array of resources to promote user access and help you take full advantage of our innovative reporting and communication services.
Contact Intelladon today to find out more.
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